Shipping Policy

All of our products are made to order and personalized specifically for you. Our current processing time is 1–2 weeks, not including shipping time. We always do our best to ship orders as quickly as possible and will never intentionally hold an order beyond our stated processing time.

If you need your order by a specific date, please contact us before placing your order so we can determine whether we are able to accommodate your requested timeframe. Rush processing may be available for an additional fee.

Shipping & Delivery

Once your order has been completed and shipped, you will receive tracking information.

Please keep in mind that our 1–2 week timeframe is our processing time and does not include the time your package is in transit.

USPS provides an estimated delivery date for packages, but these dates are estimates and are not guaranteed. Once your package has been shipped and is in the possession of USPS, delivery times and delays are outside of our control.

The Rowdy Moose is not responsible for:

• USPS shipping delays
• Delays caused by weather, holidays, or other circumstances beyond our control
• Packages that arrive after the USPS estimated delivery date
• Lost, stolen, or misplaced packages after they have been marked as delivered
• Incorrect or incomplete shipping addresses provided by the customer

We provide tracking information for every shipped order so you can monitor your package directly with USPS.

If you have a time-sensitive order, please contact us before ordering so we can discuss available options. We cannot guarantee a specific delivery date.

Cancellations, Returns & Exchanges

Because our products are personalized and made specifically for each customer, most orders are final sale.

Cancellations

Orders may be canceled within 48 hours of being placed.

After 48 hours, cancellations cannot be accepted because your order may have already entered production.

If you need to cancel your order, please contact us as soon as possible.

Returns & Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges on most personalized or embroidered items.

We will refund, replace, or correct an item if we make an error with your personalization or embroidery.

If there is an issue with your order, please contact us within 3 days of receiving your package and provide details and photos of the issue so we can review it.

If we are not notified of an issue within 3 days of delivery, the order will generally not be eligible for a refund or replacement.

While we may make exceptions on a case-by-case basis, we cannot guarantee refunds or replacements for issues reported more than 7 days after delivery.

If a return or exchange is approved, the customer may be responsible for return shipping costs. Any approved return or exchange will be handled on a case-by-case basis.

Personalization Errors

Please carefully review all names, initials, monograms, spelling, colors, and other personalization details before placing your order.

We are not responsible for errors resulting from information entered incorrectly by the customer.

If the error was made by The Rowdy Moose, please contact us within 3 days of receiving your order so we can make it right.